Bugs
Home Products Support Contact Us! Search

Home
Up
Comments
Bugs		 If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to look at our list of known problems and Frequently Asked Questions.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our comments form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ's page.

Please be as specific as possible when describing the problem.

  1. What software are you using?

  2. What version of the software are you using?

  3. What operating system are you using?
    Other:
  4. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")
  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)
  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

  7. Please provide us with the following information in case we need to contact you:
    Name
    Title
    Company
    Address
    Phone
    E-mail

Validation

 Enter characters as shown in the box to the left: Req.

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

To Top

Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

bulletNone at this time.

If your problem is not listed here, you can view the program Change Histories using the Updates page.

 
Send mail to Webmaster with questions or comments about this web site.
Copyright © 2009 Weston & Muir
Last modified: 08/31/2011